Repairs

Right to repair scheme

The Scottish Secure Tenants (Right to Repair) Regulations 2002 give you the right to have certain repairs (known as qualifying repairs) up to the value of £350 carried out within defined timescales. You may be entitled to compensation if the timescales are not met. 

The table below shows the timescales for the qualifying repairs:

Qualifying repair Maximum timescale*
Blocked flue to boiler 1 day
Blocked / leaking foul drains, soil stacks, toilet pans (where there is no other toilet in the house) 1 day
Blocked sink, bath or basin 1 day
Complete loss of electric power 1 day
Partial loss of electric power 3 days
Insecure external window or lock 1 day
Unsafe access path or step 1 day
Significant leaks or flooding from water or heating pipes, tanks or cisterns 1 day
Loss or partial loss of gas supply 1 day
Loss or partial loss of space or water heating, where no other source of heating is available 1 day
Toilet not flushing (where there is no other toilet in the house) 1 day
Unsafe power or lighting socket or electrical fitting 1 day
Complete loss of water supply 1 day
Partial loss of water supply 3 days
Loose or detached banister / handrail 3 days
Unsafe timber flooring or stair treads 3 days
Mechanical extractor fan in internal kitchen or bathroom not working 7 days

*The timescale starts on the first working day after the qualifying repair is reported, or if an inspection is required the timescale starts on the first working day after the date of inspection.

When you report a repair that falls under the Right to Repair scheme we will:

  • Advise you that the repair falls under the Right to Repair scheme
  • Advise you of the maximum time allowed to carry out the repair and the last day of the timescale
  • Explain your rights under the Right to Repair scheme 
  • Let you know which contractor will be carrying out the repair and provide details of at least one other contractor from Langstane’s approved list

If our contractor fails to carry out the repair by the last day of the response time shown you have the right to ask an alternative, approved contractor to carry out the repair. If you want to exercise your right to instruct an alternative contractor please contact us and we will issue a works order on your behalf to your chosen contractor. Our Right to Repair approved contractors are listed below – please note that in some areas, and for some trades, we do not have alternative contractors available. 

Joinery Plumbing Electrical Gas heating Multi-trades
Aberdeen City
  • Langstane Repair Team
  • Heat Care
  • 1 Call Property Maintenance
  • Langstane Repair Team
  • Heat Care
  • 1 Call Property Maintenance
  • Langstane Repair Team
  • Heat Care
  • RH Electrical
  • 1 Call Property Maintenance
  • Heat Care
  • Langstane Repair Team
  • Heat Care
  • 1 Call Property Maintenance
Aberdeenshire
  • Langstane Repair Team
  • Heat Care
  • 1 Call Property Maintenance
  • Maskame & Tait
  • Langstane Repair Team
  • Heat Care
  • 1 Call Property Maintenance
  • Maskame & Tait
  • Langstane Repair Team
  • Heat Care
  • RH Electrical
  • 1 Call Property Maintenance
  • Heat Care
  • Langstane Repair Team
  • Heat Care
  • 1 Call Property Maintenance
  • Maskame & Tait
Moray
  • Heat Care
  • Heat Care
  • Simpson Plumbers
  • Heat Care
  • RH Electrical
  • Bankhead Electrical
  • Heat Care
  • Heat Care

Where the original contractor fails to carry out the repair by the last day of the response time shown above you may be paid compensation which is calculated as follow:

  • An initial payment of £15 if the repair is not completed within the timescale
  • £3 for every additional working day taken to carry out the repair
  • The maximum amount of compensation payable is £100.

There are some exceptions:

  • Right to Repair does not apply to repairs with a value over £350
  • Right to Repair does not apply where a householder fails to provide access to have the repair carried out or cannot provide access within the timescale.
  • Right to Repair does not apply to our mid-market rent and shared ownership properties. 
  • Where a repair relates to an item that is under guarantee (for instance a new boiler) you may not be able to instruct an alternative contractor as this would invalidate the warranty.

If you have a delayed repair that you think falls under the Right to Repair scheme and you want to discuss the use of an alternative contractor, please call our Customer Service team for assistance on 01224 423000.