Complaints

The Langstane Group has its own complaints policy. However, as a Housing Support Project registered with the Care Inspectorate it is important that the Langstane Housing Support Service has its own Complaints Policy tailored to the service users. 

Each service user will be given a copy of the complaints policy. All service users will also be issued with a copy of the Health and Social Care Standards. These standards outline how a service user should be treated by the service. The standards include information on how a service user can ensure their voice is heard and guidance on how to make a complaint. Standard 4 of the Health and Social Care Standards requires that service users know how, and can be helped, to make a complaint to both the housing support service and the Care Inspectorate.

If a service user has a complaint this will be discussed with them and acted on without negative consequences. It is also important that service users are aware that complaints can be made in a number of formats, and that the service user making the complaint can chose to do so anonymously if they so wish.