Right to repair scheme
The Scottish Secure Tenants (Right to Repair) Regulations 2002 give you the right to have certain repairs (known as qualifying repairs) up to the value of £350 carried out within defined timescales. You may be entitled to compensation if the timescales are not met.
The table below shows the timescales for the qualifying repairs:
| Qualifying repair | Maximum timescale* |
| Blocked flue to boiler | 1 day |
| Blocked / leaking foul drains, soil stacks, toilet pans (where there is no other toilet in the house) | 1 day |
| Blocked sink, bath or basin | 1 day |
| Complete loss of electric power | 1 day |
| Partial loss of electric power | 3 days |
| Insecure external window or lock | 1 day |
| Unsafe access path or step | 1 day |
| Significant leaks or flooding from water or heating pipes, tanks or cisterns | 1 day |
| Loss or partial loss of gas supply | 1 day |
| Loss or partial loss of space or water heating, where no other source of heating is available | 1 day |
| Toilet not flushing (where there is no other toilet in the house) | 1 day |
| Unsafe power or lighting socket or electrical fitting | 1 day |
| Complete loss of water supply | 1 day |
| Partial loss of water supply | 3 days |
| Loose or detached banister / handrail | 3 days |
| Unsafe timber flooring or stair treads | 3 days |
| Mechanical extractor fan in internal kitchen or bathroom not working | 7 days |
*The timescale starts on the first working day after the qualifying repair is reported, or if an inspection is required the timescale starts on the first working day after the date of inspection.
When you report a repair that falls under the Right to Repair scheme we will:
- Advise you that the repair falls under the Right to Repair scheme
- Advise you of the maximum time allowed to carry out the repair and the last day of the timescale
- Explain your rights under the Right to Repair scheme
- Let you know which contractor will be carrying out the repair and provide details of at least one other contractor from Langstane’s approved list
If our contractor fails to carry out the repair by the last day of the response time shown you have the right to ask an alternative, approved contractor to carry out the repair. If you want to exercise your right to instruct an alternative contractor please contact us and we will issue a works order on your behalf to your chosen contractor. Our Right to Repair approved contractors are listed below – please note that in some areas, and for some trades, we do not have alternative contractors available.
| Joinery | Plumbing | Electrical | Gas heating | Multi-trades | |
| Aberdeen City |
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| Aberdeenshire |
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| Moray |
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