Repairs

Medical Adaptations

We want to help our tenants to be able to live at home independently for as long as possible. Often simple changes to the home can make a big difference and our adaptations service may be able to help you:

What is a medical adaptation?

A medical adaptation is a physical change to your home to help with a particular issue you are facing due to a disability. Typical adaptations include

  • Grab rails
  • Lever handle taps
  • Raising the height of sockets
  • Installing a level access shower
  • Second stair banisters
  • Automatic door openers

We receive grant funding from the Scottish Government each year to help with the cost of providing adaptations.

How can I get an adaptation?

For certain smaller adaptations such as grab rails or lever taps you can simply complete a self-referral form or call our Customer Advisor team on 01224 423000

For larger adaptations such as level access shower trays, we usually require a referral from an Occupational Therapist. You can contact your local Occupational Therapy team using the detail below:

Aberdeen City Council

Aberdeenshire Council

  • Telephone: 03456 081206

Moray Council

What happens once I have applied for an adaptation?

For self-referred minor adaptations or minor adaptations referred through an Occupatonal Therapist

Once we have received your completed form we will arrange for one of our contractors to carry out the work. Occasionally we may need to contact you for further information first. We aim to complete most minor adaptations within 21 days of receiving your form. If the adaptation is going to take longer we will let you know.

For larger adaptations

We will usually contact you to arrange a home visit to discuss the work with you. Depending on the type of work being carried out you may be asked to make some choices about finishes, for instance floor colour and wetwall colour if you are having a level access shower installed.

We will then obtain prices from contractors and once a contractor has been chosen they will contact you to arrange a suitable date to start work. We aim to complete larger adaptatons within 80 days

Once the work is finished we will carry out a post-inspection to check that everything has been installed correctly. Around 6 weeks after the work has been completed we will send you a satisfaction survey to find out how you are getting on with the adaptation. The feedback you give us helps us improve the adaptations service we offer.

How much will the adaptation cost?

You will not have to pay anything towards the cost of the adaptation.

Some adaptations such as stair lifts, closomat toilets and hoists require ongoing maintenance after installation. You will need to allow access for servicing to be carried out to ensure the equipment is safe but you will not currently be charged for the servicing.