Find the name and contact details of your Estates Assistant by entering your street name below and pressing search.
If the name of your Estates Assistant does not appear when you enter your street name, please contact us where our staff will be happy to assist.
Antisocial behaviour is behaviour that causes harassment, alarm or distress and can include:
Some behaviour can be annoying but is not antisocial. This type of behaviour can be irritating but is to be expected when living near other people and can include:
For more information on dealing with Noise Problems, please see our leaflet in the downloads menu.
Talk
We will talk to the tenant or tenants responsible to make sure they understand why their behaviour is causing disturbance to their neighbours.
Issue Warnings
We will issue warnings if they continue to behave in an antisocial way.
Work with Partners
We will work with our partners to find options to resolve the problem. Mediation could help tenants resolve the problem together.
Take Legal Action
If our efforts to resolve the problem are unsuccessful, we will seek an Antisocial Behaviour Order from the Sheriff Court. To do this, we must have supporting evidence from the Police and the neighbours.
Eviction
In the case of extreme, persistent antisocial behaviour or criminal activity, we will take legal action to re-possess our property by evicting the antisocial tenant. This is a lengthy and complicated process which relies on neighbours to provide evidence and sometimes appear as a witness in court.
Report Incidents
We cannot report incidents of antisocial behaviour on your behalf because we did not witness them. You are the witness and the Police will only be interested in what you have to say.
Each incident you report helps to build a picture of what is happening where you live. It is important that you tell both us and the Police about antisocial behaviour in your neighbourhood.
For more information on Dealing with Antisocial Behaviour, please see our leaflet in the downloads menu.
Click above to report Anti Social Behaviour Car parking spaces in our schemes are available on a first come, first served basis. We issue one parking permit per tenant when you provide us with evidence that you own a car. In certain circumstances we may issue a permit for visitors to use as long as a permit has not been issued to the tenant.
Visitors and carers can use our car parks but if demand for a space is high in your neighbourhood, we ask you to encourage your visitors to park nearby out of consideration for your neighbours. It is helpful if your visitors or carers can leave a note in their cars to say which property they are visiting.
You can park cars, vans and motorcycles in our car parks. You may not park trailers, caravans, buses or lorries. There is not enough space for large vehicles.
If you are a Blue Badge holder or have similar supporting evidence about your disability, you can apply for a designated parking space. If there is space available, we will mark a space for your use.
We check car parks regularly and sticker unauthorised vehicles.
We work with the Police and the DVLA to identify persistent unauthorised parkers.
We have barriers in some of our car parks. Not all car parks have suitable layouts for barriers.
If you lose your parking permit, please contact us on 01224 42300 to ask for a replacement. We will ask you to confirm your vehicle registration number over the phone.
If you change your car, please contact us on 01224 423000 or email info@langstane-ha.co.uk . We will issue a new parking permit. We will ask to see your vehicle ownership documents.
If you suspect a car has been abandoned in your car park please contact us as soon as possible. We will work with the DVLA and the Police to contact the owner and have the car moved.
Please do not park outside designated areas, next to exits or junctions or on grassed areas.
You are not permitted to keep vehicles which are in an unsafe condition.
You can carry out work on your vehicle as long as it does not cause disturbance or a health and safety risk.
We provide grit and salt bins in some schemes, but it is up to you to make use of it.
For more information on car parking, please contact us on 01224 423000 or download our Vehicle Parking leaflet from the the downloads menu.
You are responsible for disposing of your rubbish in the bins provided by the local authority.
On some schemes the local authority provides individual wheelie bins for each property. On larger schemes of flats, paladin bins are provided for communal use.
Please make sure that all rubbish is placed completely in the bins. The local authority will not remove rubbish left outside bins.
If you want to dispose of large items such as kitchen appliances, sofas or mattresses, it is up to you to arrange for them to be collected. Please contact your local authority to arrange a special collection.
03000 200 292 or click for further information on Special/Bulky Uplifts.
Call Wasteline on 03456 081 207 or click for further information on Special/Bulky Uplifts.
01343 557073 or email: bulkyuplift@moray.gov.uk
Your local authority will charge you for this service. If you dump your items and we have to arrange for them to be removed, we will charge you. Our costs are likely to be higher than the local authority’s.
If your item is still in a usable condition, you may be able to arrange for a charity to collect and reuse your item.
| File Description | File | Size |
|---|---|---|
| Estate Management Policy |  | 347KB |
| Anti Social Behaviour Policy | | 176KB |
| Health and Safety Policy | | 654KB |
| Motor Vehicle Parking Policy | | 178KB |
| Pet Policy | | 185KB |
| Planned and Cyclical Maintenance Policy | | 320KB |
| Privacy Policy | | 206KB |
| Rent and Service Charge Setting Policy | | 163KB |
| Responsive Repairs Policy | | 295KB |
| Vehicle Parking Leaflet | | 368KB |
