Emergencies and Out of Hours Repairs

Please call 01224 423000 from 9am – 5pm.

Outwith these hours call Orbis Protect on 0151 343 2906.

Please only use the Orbis Protect number to report emergencies. You may be recharged if you report a non-emergency outwith office hours. You can find our repairs definitions here. 

If you suspect you have a gas leak or you can smell gas call the National Gas Emergency Service on 0800 111 999

• Do not smoke or light matches
• Do not turn electrical switches on
• Open doors and windows
• Turn off the meter at the control handle if it is accessible.

Call the National Gas Emergency Service on 0800 111 999 to report the incident or the Health & Safety Executive Gas Safety Advice Line on 0800 300 363

• Stop using appliances, switch them off and open doors and windows to ventilate your home
• Evacuate your home immediately
• Don’t go back in to the property. Seek medical help – you may not realise you have been affected by the carbon monoxide.

If you suspect a power cut  you can call the National Power Cut Helpline on 105 or visit SSEN’s website to see live updates on power cuts and to report your loss of power. 

A simple way to check if you have a power cut is to look at the other houses in your street to see if their lights are on. If they are, check your consumer unit to see if your trip switch is on. If you’re not sure how to do this, see the guide in our DIY section. 

If you have lost your water supply call the Scottish Water Customer Helpline on 0800 0778 778. You can check Scottish Water’s website to see if there is any planned work to the water supply in your area.